Your Satisfaction is Our Priority
At Ajax Spurway Fasteners, we are committed to ensuring your satisfaction with every purchase. We understand that circumstances may arise where you need to return a product or request a refund. This policy outlines the guidelines and procedures for returns and refunds to make the process as smooth and transparent as possible.
If you have questions about our returns and refund policy or need assistance with the process, please contact our customer care. We're here to help you through every step.
RETURNS ELIGIBILITY
We accept returns for the following scenarios:
Defective or Damaged Items: If you receive a product that is defective or damaged, you can return it for a replacement or refund.
Incorrect Product: If you receive the wrong product, we will arrange for its return and replace it with the correct item.
Change of Mind: If you change your mind about a product, you can return it within 7 days of receiving it. Please note that a restocking fee may apply.
REFUND PROCESS
Initiating the Return: To initiate a return, please contact our customer care within 7 days of receiving the product. Provide your order details and a brief explanation of the reason for the return.
Return Authorization: Our customer care team will provide you with a return authorization and instructions on how to proceed.
Return and Inspection: Upon receiving the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
Refund or Replacement: Once the returned item is approved, you can choose between a refund to your original payment method or a replacement product.
IMPORTANT NOTES
Items must be returned in their original packaging and condition.
Return shipping costs may be the responsibility of the customer, except in cases of defective or damaged items.
Refunds are typically processed within 10 business days after the returned item is received and inspected.
CONTACT US FOR ASSISTANCE
If you have questions about our returns and refund policy or need assistance with the process, please contact our customer care. We're here to help you through every step.
